Terms and Conditions
You are provided with access to this Website
in accordance with these Conditions and any orders placed by you must be
placed strictly in accordance with these Conditions.
Every care has been taken to ensure that all descriptions, measurements,
colours and prices are correct. Measurements given are approximate. While
every effort is made to ensure the accuracy of colour reproduction, colours
If an item is unavailable, we reserve the right to substitute the item for
a similar product at no extra cost to you. However if you are unhappy with
the substituted item, you can return the product at no extra cost to you.
(Please see the 'Returns Policy' section).
In the event that a product is listed at an incorrect price due to human
or technical error, Ladder Safety Supplies shall have the right to refuse or cancel
any orders placed for products or services listed at the incorrect price.
Ladder Safety Supplies shall have the right to refuse or cancel any such orders whether
or not the order has been confirmed and monies have been set aside on your
credit card. Please note that prices can increase as well as decrease.
Please note that only one promotional code or other discount can be used
Basis of Sale
When you click on "Buy Now" at the checkout on the website, or telephone
on the mail order line, you offer to buy the Goods at the prices indicated
including any delivery charges that apply to your purchase. All orders will
be subject to these conditions. If your order is acknowledged online, you
will be notified of this soon after you submit your order.
Please note that as the acknowledgement is sent to you automatically, an
error may have been made of which we are not aware despite our best efforts
(please see under 'Non-acceptance of an order' heading). Because of this,
we retain the right to cancel the order.
Non-acceptance of an Order
Orders may be rejected as a result of one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
A system error - such as automatic confirmation making an error.
You request delivery outside of UK mainland and do not accept the extra delivery
Cancellation of an Order
If, for whatever reason, you wish to cancel your order please let us know as
soon as possible. Once and order has been despatched we are unable to cancel.
Please do not refuse to accept delivery of an order as a way of cancellation.
If delivery of an order is refused the goods will be returned to us by our carriers.
We will be charged for this return and we will deduct these charges, plus
handling charges, from any refund amount.
All prices are exclusive of VAT (where applicable) at the current rates and
are correct at the time of entering the information onto the system. All payments in pounds sterling. The
total cost of your order is the price of the Products ordered plus delivery
charges and any other charges as set out in the 'Delivery Costs' section.
Some items may incur extra charges because of the item being particularly
heavy or being subject to an installation charge. Wherever possible we have
made every effort to highlight these items. However, before your order is
confirmed and accepted, we may contact you to inform you of any further charges.
Payment can be made by any of the methods specified in the 'Payment' section
and payment will be debited and cleared from your account.
You confirm that the credit, debit or store card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation
by the card issuer. If the issuer of your payment card refuses to or does
not, for any reason, authorise payment to us, we will not be liable for any
delay or non-delivery. Please note that we do not accept American Express
Delivery Of Order
Although we endeavour to dispatch most stock item orders within 24-96hrs
please allow up to 28 days for deliveries. Certain
non stock items, and those items made to your specifications, may take longer.
Unless we have stated otherwise in writing delivery dates are not guaranteed,
although we shall make every reasonable effort to deliver the goods by any
quoted delivery date.
Prices apply to UK delivery only. For orders that are deemed as heavy goods, or that are
made to your specifications (see in the full description), please call 01273 220363
as extra costs may apply. Orders placed online, regardless of this
request to call, will not be accepted.
Under the Consumer Protection (Distance Selling) Regulations 2000 you have
a statutory right to cancel your order and receive a full refund if, for
any reason, you are not entirely satisfied with your purchase or the
goods are faulty or damaged. You must notify us within 7 (seven) working days
of receiving the Products. Items must be returned in their original condition and packaging.
If items are missing from your order, please notify us as soon as possible.
Some of our manufacturers charge restocking fees for returned goods, which can be as much as
twenty percent of the cost of the item(s). In these cases we have no choice but to pass on these charges to the customer.
Goods must be returned to our head office within 14 days of notifying our
sales advisors. Returns are sent at your own expense. When returning items
you are strongly recommended to obtain proof of posting. We cannot accept
responsibility for parcels lost in transit. We will only refund the costs
of postage where the item returned is faulty.
Returns Checklist (please ensure you follow all the points below to minimise
any delay in dealing with your exchange or return).
Please wrap the item securely for transit using the original
packaging. Please do not mark or deface the manufacturers packaging.
Please post goods back to us ensuring that they packed and labelled carefully.
Please note that we cannot be held responsible for items lost or damaged
in the post. We also recommend that you obtain a certificate of posting or used a recorded delivery
service whenever possible..
Once we have received and verified the returned item we will initiate the
refund, replacement or exchange. This does not affect your statutory rights.
We will only use the information that we collect about you lawfully (in accordance
with the Data Protection Act 1998). We collect information about you for
2 reasons: firstly, to process your order and second, to provide you with
the best possible service. The type of information we will collect about
you includes your name, address, phone number, email address & credit/debit card details.
We do not keep or store details of any credit/debit cards or any other financial information.
From time to time we may notify you of products or special offers that may
be of interest to you. You agree that you do not object to us contacting
you for any of the above purposes whether by telephone, e-mail or in writing
and you confirm that you do not and will not consider any of the above as
being a breach of any of your rights under the Telecommunications (Data Protection
and Privacy) Regulations 1999.
Please email firstname.lastname@example.org or call 01273 220363 if you wish to
opt out of any of our correspondence.
Your Personal Information may be disclosed to other reputable third parties such as our carriers
or suppliers who will help process your order. Ladder Safety Supplies requires
all such third parties to treat your personal information as fully confidential
and to fully comply with all applicable UK Data Protection and consumer legislation
from time to time in place. We will not release your Personal Information
to any company outside Ladder Safety Supplies for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory
or government authority investigating suspected illegal activities to provide
your Personal Information and /or User Information we are entitled do so.
Third party Links
Please note that once you have left the Ladder Safety Supplies website, even via a
link on our site, we cannot be held liable for any other websites policies.
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part
thereof, including products) with or without notice
to you and you confirm that we shall not be liable to you or any third party
for any modification to or withdrawal of the website or mail order. We may
also update the Conditions from time to time, and your continued use of the
website shall be deemed to be your acceptance of such changes. It is your
responsibility to check regularly to determine whether the Conditions have
been changed. If you do not agree to any change to the Conditions then you
must immediately stop using the website.
All articles, reports, trademarks, graphics, text, content, sound and other
elements making up the website and mail order catalogues are protected by
copyrights, trademarks and/or other proprietary rights.
You aquire no rights or licences in or to the Website and/or the Content
other than the limited right to use the Website in accordance with these
terms and conditions and to download no more than one copy of the Website
for your personal, non-commercial use.
No order is binding to you or Ladder Safety Supplies until we have accepted it.
All prices are subject to change. However, we will notify you before a contract
is accepted and payment actually taken from your account.
Sales on this web site are governed by English law and you agree to submit
any dispute to the exclusive jurisdiction of the English courts. All orders
are subject to these terms and conditions, and no amendments will be accepted
Please send any comments or complaints to our Head Office Address:
Ladder Safety Supplies
37 Wayfield Avenue
Or Telephone 01273 220363
L&S Supplies ltd,
37 Wayfield Avenue,
Reg number 8368308
Safe Ladder System
Ladderfix Lighting Collar with Ladder Safetybelt